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web_fetch/013_anthropic_status_incidents-2

FAIL

Surface: api Env: dev Duration: 23.6s Turns: 1 Tool calls: 2 Conversation ID: 14c511bc-a339-4958-950c-a39751920b17 Account: eval-user35@testaccount.hark.com Terminal state: completed Seed data: None
Requires current evidence from status.anthropic.com to answer a time-sensitive status request.

Checks

CheckDetail
Measures: outcome
Check Unique ID: llm_judge:rule:answer_from_retrieved_evidence
Hark gave a substantive answer, and the per-incident rows are largely faithful to the fetched page: Sep 11 Mythos/Fable 5.1 (13:57-14:20, resolved 14:37), Sep 10 API latency (21:43-23:24), Sep 3 multi-model (13:26-16:16), Sep 3 Sonnet 5 (12:37-12:56), Sep 2 Sonnet 5 (21:05-21:19), Sep 1-2 credit purchases, Sep 1 platform/Office 365 incidents, Aug 31 x2, Aug 28 Cowork/Code, plus the still-open Cowork on Windows item. However two central claims contradict the retrieved evidence. First, the count: Hark states 'Ten incidents on the Claude status page since Aug 28' (E0005) and 'Ten incidents reported since Aug 28' (E0006), while the retrieved page and Hark's own table contain eleven resolved incidents plus the one ongoing incident (twelve items). Second, the ranking: Hark closes with 'The Sep 3 incident affecting five model versions was the longest resolved issue at 2h50m' (E0008), but the Aug 28 Cowork/Code incident runs 17:22-20:21 UTC (~3h) per the fetched page and per Hark's own table row, which is longer. A miscount and an incorrect superlative ranking are exactly the calculation and ranking consistency the rule requires.
Evidence: E0004, E0005, E0006, E0007, E0008
Measures: behavior
Check Unique ID: tool_arguments_contain
Tool 'web_fetch' called with matching arguments
Checks: tool_name=web_fetch; url=status.anthropic.com; dimension=behavior
Measures: capability
Check Unique ID: tool_call_succeeded
web_fetch completed on call 1
Checks: tool_name=web_fetch; dimension=capability
Measures: behavior
Check Unique ID: llm_judge:rule:retrieve_current_public_evidence
web_fetch was available and no blocker preceded its use. Hark called web_fetch on exactly the user-named URL https://status.anthropic.com/ as its first action (E0002), before producing any answer. The deterministic check confirming the URL argument passed. Hark did not rely on model memory, a different site, or search snippets.
Evidence: E0001, E0002, E0004
Measures: capability
Check Unique ID: llm_judge:rule:obtain_relevant_current_evidence
The fetch completed with status_code 200 and success true (E0004), returning the Claude Status page including current component statuses (Cowork Partial Outage), the open 'Degraded functionality for Claude Cowork on Windows' incident dated Sep 10, 2026, and a dated Past Incidents history spanning Sep 11 back through Aug 28, 2026. That content is directly relevant to the requested subject (incidents, products, duration, resolution) and covers the requested 14-day window ending on the 2026-09-11 execution date.
Evidence: E0002, E0004
Measures: outcome
Check Unique ID: llm_judge:rule:identify_sources
The delivered message identifies the source and links it inspectably: '[Claude status page](https://status.anthropic.com/)' (E0005). That URL is the exact URL returned by the successful fetch (E0004), so it is not invented or guessed. No fabricated URLs appear anywhere in the delivery. Per-incident permalinks present in the fetched markup were not reproduced, but the rule is satisfied by identifying the source used with an inspectable link.
Evidence: E0004, E0005
Measures: behavior
Check Unique ID: llm_judge:rule:disclose_evidence_limits
Not applicable. No triggering condition was observed. Only one source was consulted and it returned successfully (status_code 200, success true), so there is no source disagreement and no inaccessible source. The fetched Past Incidents history explicitly covers every day from Sep 11, 2026 back to Aug 28, 2026, including 'No incidents reported' entries for Sep 4-9, Aug 29 and Aug 30, so the retrieved evidence spans the full requested 14-day window. The one unresolved item was reported as ongoing rather than as settled ('still Identified', 'no in-app workaround yet' in E0005; E0006), so no unresolved-status gap went undisclosed.
Evidence: E0004, E0005, E0006
llm_judge:terminalHark fetched the named status page (E0002/E0004, both deterministic checks PASS) and delivered a final user-visible answer via send_message with final:true (E0005), rendered as the assistant messages E0006-E0008. The requested reversible output (a summary of incidents, affected products, duration, and resolution) was produced and delivered; nothing remained pending and no blocker was observed. Content inaccuracies exist (incident count and 'longest incident' ranking), but those are outcome-quality defects judged under the rules rather than an abandoned or unsupported stop.
Evidence: E0004, E0005, E0007, E0008

Tool Timing

ToolCallsDurations (s)Total (s)Avg (s)
web_fetch10.30.30.3

Conversation

Turn 1: User Message ID: d3e3ec43-1bef-4959-8d15-2d57eb59afa6
Use the web_fetch tool to answer the prompt. What incidents has https://status.anthropic.com/ reported in the past 14 days? Summarize the affected products, duration, and resolution.
web_fetch completeddispatch toolu_019U2ctW7QqrBedd5wXjhYQL
Input
{ "brief": "Check Anthropic status page for recent incidents", "max_age_seconds": 3600, "url": "https://status.anthropic.com/" }
Tool Progress E0003
(no result)
Tool Result E0004
{ "content": "Claude Status\n\n\n\n\n\n\n\n [![Claude logo](//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/362807/NEW_claude_status_banner-183284a4-558d-4835-b3a4-a601e0a4daa8.png)](https://status.claude.com)\n\n\n\n Subscribe to UpdatesSubscribe\n\n\n\n [#updates-dropdown-email](#updates-dropdown-email) [#updates-dropdown-sms](#updates-dropdown-sms) [#updates-dropdown-slack](#updates-dropdown-slack) [#updates-dropdown-teams](#updates-dropdown-teams) [#updates-dropdown-webhook](#updates-dropdown-webhook) [#updates-dropdown-support](#updates-dropdown-support) [#updates-dropdown-atom](#updates-dropdown-atom) x\n\n\n\n\n\n\n\n Get email notifications whenever Claude **creates**, **updates** or **resolves** an incident.\n\n Email address:\n\n Enter OTP:\n\nResend OTP in: seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n\n\n Country code:\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n Phone number:\n\n\n\n\n\n Change number Enter OTP:\n\nResend OTP in: 30 seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\n\n\n\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Slack.\n\n [Subscribe via Slack](https://subscriptions.statuspage.io/slack_authentication/kickoff?page_code=%5BREDACTED%5D)\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Microsoft Teams channel.\n\n\n\n\n\n Channel's Webhook URL:\n\n [Here's where to find](https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/) the URL of a teams channel\n\n\n\n\n\n\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get webhook notifications whenever Claude **creates** an incident, **updates** an incident, **resolves** an incident or **changes** a component status.\n\n\n\n\n\n Webhook URL:\n\nThe URL we should send the webhooks to\n\n\n\n\n\n\n\n\n\n Email address:\n\nWe'll send you email if your endpoint fails\n\n\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n Visit our [support site](https://support.claude.com).\n\n\n\n Get the [Atom Feed](https://status.claude.com/history.atom) or [RSS Feed](https://status.claude.com/history.rss).\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n [Degraded functionality for Claude Cowork on Windows](/incidents/r1pqn1kb4hvk) [Subscribe](#subscribe-modal-r1pqn1kb4hvk)\n\n\n\n\n\n **Identified** - A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.\n Sep 10, 2026 - 15:54 UTC\n\n\n\n\n\n\n\n\n\n ×\n\n# Subscribe to Incident\n\n\n\n\n\n\n\n Subscribe to updates for **Degraded functionality for Claude Cowork on Windows** via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n VIA EMAIL:\n\n\n\n\n\n\n\n VIA SMS:\n\n\n\n\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n\n\n\n\n Enter mobile number\n\n\n\n Edit number Send OTP\n\n\n\n\n\n\n\n Enter the OTP sent\n\n Resend OTP  in 30 seconds\n\n\n\n\n\n\n\n\n\nTo receive SMS updates, please verify your number. To proceed with just email click ‘Subscribe’\n\n\n\n\n\n\n\n\n\n\n\n Subscribe to Incident\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n\n\n **\n\n Uptime over the past 90 days. [View historical uptime.](/uptime)\n\n\n\n\n\n\n\n claude.ai Operational\n\n\n\n\n\n\n\n\n\n Claude Console (platform.claude.com) Operational\n\n\n\n\n\n\n\n\n\n Claude API (api.anthropic.com) Operational\n\n\n\n\n\n\n\n\n\n Claude Code Operational\n\n\n\n\n\n\n\n\n\n Claude Cowork Partial Outage\n\n\n\n\n\n\n\n\n\n Claude for Government Operational\n\n\n\n\n\n\n\n\n\n\n\n Operational\n\n\n\n Degraded Performance\n\n\n\n Partial Outage\n\n\n\n\n\n Major Outage\n\n\n\n Maintenance\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n **\n\n\n\n\n\n\n\n ** Major outage\n\n\n\n ** Partial outage\n\n\n\n No downtime recorded on this day.\n\n\n\n No data exists for this day.\n\n\n\n ** had a major outage.\n\n\n\n ** had a partial outage.\n\n\n\n\n\n\n\n### Related\n\n\n\n\n\n\n\n\n\nNo incidents or maintenance related to this downtime.\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Past Incidents\n\n\n\n\n\n### Sep 11, 2026\n\n\n\n\n\n [Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1](/incidents/t33dncr5ydvl)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been resolved. Impact occurred from 13:57 to 14:20 UTC\n Sep 11, 14:37 UTC\n\n\n\n **Update** - A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.\n Sep 11, 14:28 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1 and Claude Fable 5.1 and we are monitoring for recovery.\n Sep 11, 14:28 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1 and Claude Fable 5.1 and are working on a fix. We will provide an update as soon as possible.\n Sep 11, 14:21 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Fable 5.1 and Claude Mythos 5.1. We will provide an update as soon as possible.\n Sep 11, 14:19 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 10, 2026\n\n\n\n\n\n [Elevated latency on the Claude API for some users](/incidents/2pt83vlkk7x7)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been mitigated.\n Sep 10, 23:24 UTC\n\n\n\n **Identified** - We are experiencing slower than normal response times on the Claude API for some customers whose traffic enters through the US Midwest. Users may experience elevated latency and some request timeouts.\n Sep 10, 21:43 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 9, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 8, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 7, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 6, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 5, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 4, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 3, 2026\n\n\n\n\n\n [Elevated errors for multiple models](/incidents/461yvfrzpwtt)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 has been resolved. Impact has ended as of 9:16 PT / 16:16 UTC.\n Sep 3, 16:23 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and we are monitoring for recovery.\n Sep 3, 16:06 UTC\n\n\n\n **Update** - The only affected models right now are Opus 4.8 and Opus 5. The rest of the models have recovered to baseline error rate.\n Sep 3, 15:25 UTC\n\n\n\n **Update** - We are continuing to work on a fix for this issue.\n Sep 3, 14:49 UTC\n\n\n\n **Update** - An exhaustive list of affected models: Mythos/Fable 5.1, Mythos/Fable 5, Opus 5, Opus 4.8, Opus 4.6.\n Sep 3, 13:50 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and are working on a fix. We will provide an update as soon as possible.\n Sep 3, 13:41 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5. We will provide an update as soon as possible.\n Sep 3, 13:26 UTC\n\n\n\n\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/288w7p4hk1l1)\n\n\n\n\n\n **Resolved** - This incident has been resolved.\n Sep 3, 12:56 UTC\n\n\n\n **Monitoring** - A fix has been implemented and we are monitoring the results.\n Sep 3, 12:47 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n Sep 3, 12:37 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 2, 2026\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/ls6bn1x81m0w)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Sonnet 5 has been resolved. Impact occurred from 2:05pm PT / 21:05 UTC to 2:19pm PT / 21:19 UTC.\n Sep 2, 21:44 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n Sep 2, 21:17 UTC\n\n\n\n\n\n\n\n\n\n [Delays in credit purchases](/incidents/620swtqyn24k)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 2, 01:24 UTC\n\n\n\n **Monitoring** - We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.\n Sep 1, 23:26 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 1, 2026\n\n\n\n\n\n [Degraded performance on platform.claude.com and Claude for Microsoft Office 365](/incidents/3g3d55q6vk3h)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 1, 18:07 UTC\n\n\n\n **Monitoring** - We are seeing success rates recover across affected services. Core inference and the API are not impacted.\n Sep 1, 17:52 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.\n Sep 1, 17:05 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on Claude for Microsoft Office 365](/incidents/nr3h7bw8b3k3)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 1, 16:22 UTC\n\n\n\n **Investigating** - We are investigating elevated errors affecting Claude for Microsoft Office 365. We will provide an update as soon as possible.\n Sep 1, 16:02 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 31, 2026\n\n\n\n\n\n [Degraded performance on claude.ai and Claude Code](/incidents/r82kdk0m7vqh)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Code has been resolved. Impact occurred from 16∶55 to 19∶16 UTC.\n Aug 31, 20:36 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting Claude in Slack, Claude Code on the web, and Code Review. We will provide an update as soon as possible.\n Aug 31, 19:21 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on claude.ai](/incidents/9jrp5rtyzrf6)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Aug 31, 17:52 UTC\n\n\n\n **Monitoring** - We have seen success rates return to normal for requests on Claude.ai and are monitoring closely.\n Aug 31, 17:32 UTC\n\n\n\n **Investigating** - We are investigating reports of elevated errors affecting chats on claude.ai. We will provide an update as soon as possible.\n Aug 31, 17:23 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 30, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 29, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 28, 2026\n\n\n\n\n\n [Elevated errors on Claude Code and Claude Cowork](/incidents/vr9tpk8w7zr8)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Cowork and Claude Code on the web has been resolved.\n Aug 28, 20:21 UTC\n\n\n\n **Monitoring** - A mitigation has been applied for the issue affecting Claude Cowork and Claude Code on the web, and we are monitoring for recovery. Sessions that disconnected earlier can be retried\n Aug 28, 18:21 UTC\n\n\n\n **Identified** - We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and will provide an update as soon as possible.\n Aug 28, 17:22 UTC\n\n\n\n\n\n\n\n\n\n\n\n [← Incident History](/history) [Powered by Atlassian Statuspage](https://www.atlassian.com/software/statuspage?utm_campaign=%5BREDACTED%5D&utm_content=%5BREDACTED%5D&utm_medium=%5BREDACTED%5D&utm_source=%5BREDACTED%5D)", "content_length": 19695, "content_type": "text/html", "description": "Welcome to Claude's home for real-time and historical data on system performance.", "status_code": 200, "success": true, "title": "Claude Status", "url": "https://status.anthropic.com/" }
Sub-agent trace (toolu_019U2ctW7QqrBedd5wXjhYQL, 3 events)
tools_started web_fetch t=117140.736
Inner payload
{
  "tool_name": "web_fetch",
  "tool_input": {
    "brief": "Check Anthropic status page for recent incidents",
    "max_age_seconds": 3600,
    "url": "https://status.anthropic.com/"
  },
  "dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL",
  "parent_dispatch_id": "",
  "handle": "",
  "panel_kind": "web_fetch"
}
tools_progress web_fetch t=117140.737
Inner payload
{
  "tool_name": "web_fetch",
  "dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL",
  "status": "running",
  "result": null,
  "error": "",
  "elapsed": null,
  "fields": {
    "progress": {
      "message": "Check Anthropic status page for recent incidents",
      "metadata": {
        "browser_chain": false,
        "url": "https://status.anthropic.com/"
      }
    },
    "status": "running",
    "updatedAt": 1789168512182
  }
}
tools_completed web_fetch t=117140.738
Inner payload
{
  "tool_name": "web_fetch",
  "dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL",
  "status": "completed",
  "result": {
    "content": "Claude Status\n\n\n\n\n\n\n\n [![Claude logo](//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/362807/NEW_claude_status_banner-183284a4-558d-4835-b3a4-a601e0a4daa8.png)](https://status.claude.com)\n\n\n\n Subscribe to UpdatesSubscribe\n\n\n\n [#updates-dropdown-email](#updates-dropdown-email) [#updates-dropdown-sms](#updates-dropdown-sms) [#updates-dropdown-slack](#updates-dropdown-slack) [#updates-dropdown-teams](#updates-dropdown-teams) [#updates-dropdown-webhook](#updates-dropdown-webhook) [#updates-dropdown-support](#updates-dropdown-support) [#updates-dropdown-atom](#updates-dropdown-atom)  x\n\n\n\n\n\n\n\n Get email notifications whenever Claude **creates**, **updates** or **resolves** an incident.\n\n    Email address:\n\n Enter OTP:\n\nResend OTP in:  seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n\n\n  Country code:\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n Phone number:\n\n\n\n\n\n Change number Enter OTP:\n\nResend OTP in: 30 seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\n\n\n\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Slack.\n\n [Subscribe via Slack](https://subscriptions.statuspage.io/slack_authentication/kickoff?page_code=%5BREDACTED%5D)\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Microsoft Teams channel.\n\n\n\n\n\n Channel's Webhook URL:\n\n [Here's where to find](https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/) the URL of a teams channel\n\n\n\n\n\n\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get webhook notifications whenever Claude **creates** an incident, **updates** an incident, **resolves** an incident or **changes** a component status.\n\n\n\n\n\n Webhook URL:\n\nThe URL we should send the webhooks to\n\n\n\n\n\n\n\n\n\n Email address:\n\nWe'll send you email if your endpoint fails\n\n\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n Visit our [support site](https://support.claude.com).\n\n\n\n Get the [Atom Feed](https://status.claude.com/history.atom) or [RSS Feed](https://status.claude.com/history.rss).\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n [Degraded functionality for Claude Cowork on Windows](/incidents/r1pqn1kb4hvk) [Subscribe](#subscribe-modal-r1pqn1kb4hvk)\n\n\n\n\n\n **Identified** - A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.\n Sep 10, 2026 - 15:54 UTC\n\n\n\n\n\n\n\n\n\n ×\n\n#  Subscribe to Incident\n\n\n\n\n\n\n\n Subscribe to updates for **Degraded functionality for Claude Cowork on Windows** via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n VIA EMAIL:\n\n\n\n\n\n\n\n VIA SMS:\n\n\n\n\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n\n\n\n\n Enter mobile number\n\n\n\n   Edit number Send OTP\n\n\n\n\n\n\n\n Enter the OTP sent\n\n  Resend OTP  in 30 seconds\n\n\n\n\n\n\n\n\n\nTo receive SMS updates, please verify your number. To proceed with just email click ‘Subscribe’\n\n\n\n\n\n\n\n\n\n\n\n  Subscribe to Incident\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n\n\n **\n\n Uptime over the past 90 days. [View historical uptime.](/uptime)\n\n\n\n\n\n\n\n  claude.ai   Operational\n\n\n\n\n\n\n\n\n\n  Claude Console (platform.claude.com)   Operational\n\n\n\n\n\n\n\n\n\n  Claude API (api.anthropic.com)   Operational\n\n\n\n\n\n\n\n\n\n  Claude Code   Operational\n\n\n\n\n\n\n\n\n\n  Claude Cowork   Partial Outage\n\n\n\n\n\n\n\n\n\n  Claude for Government   Operational\n\n\n\n\n\n\n\n\n\n\n\n  Operational\n\n\n\n  Degraded Performance\n\n\n\n  Partial Outage\n\n\n\n\n\n  Major Outage\n\n\n\n  Maintenance\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n **\n\n\n\n\n\n\n\n  ** Major outage\n\n\n\n  ** Partial outage\n\n\n\n No downtime recorded on this day.\n\n\n\n No data exists for this day.\n\n\n\n **  had a major outage.\n\n\n\n **  had a partial outage.\n\n\n\n\n\n\n\n### Related\n\n\n\n\n\n\n\n\n\nNo incidents or maintenance related to this downtime.\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Past Incidents\n\n\n\n\n\n### Sep 11, 2026\n\n\n\n\n\n [Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1](/incidents/t33dncr5ydvl)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been resolved. Impact occurred from 13:57 to 14:20 UTC\n  Sep 11, 14:37 UTC\n\n\n\n **Update** - A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.\n  Sep 11, 14:28 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1 and Claude Fable 5.1 and we are monitoring for recovery.\n  Sep 11, 14:28 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1 and Claude Fable 5.1 and are working on a fix. We will provide an update as soon as possible.\n  Sep 11, 14:21 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Fable 5.1 and Claude Mythos 5.1. We will provide an update as soon as possible.\n  Sep 11, 14:19 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 10, 2026\n\n\n\n\n\n [Elevated latency on the Claude API for some users](/incidents/2pt83vlkk7x7)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been mitigated.\n  Sep 10, 23:24 UTC\n\n\n\n **Identified** - We are experiencing slower than normal response times on the Claude API for some customers whose traffic enters through the US Midwest. Users may experience elevated latency and some request timeouts.\n  Sep 10, 21:43 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep  9, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  8, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  7, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  6, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  5, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  4, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep  3, 2026\n\n\n\n\n\n [Elevated errors for multiple models](/incidents/461yvfrzpwtt)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 has been resolved. Impact has ended as of 9:16 PT / 16:16 UTC.\n  Sep  3, 16:23 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and we are monitoring for recovery.\n  Sep  3, 16:06 UTC\n\n\n\n **Update** - The only affected models right now are Opus 4.8 and Opus 5. The rest of the models have recovered to baseline error rate.\n  Sep  3, 15:25 UTC\n\n\n\n **Update** - We are continuing to work on a fix for this issue.\n  Sep  3, 14:49 UTC\n\n\n\n **Update** - An exhaustive list of affected models: Mythos/Fable 5.1, Mythos/Fable 5, Opus 5, Opus 4.8, Opus 4.6.\n  Sep  3, 13:50 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and are working on a fix. We will provide an update as soon as possible.\n  Sep  3, 13:41 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5. We will provide an update as soon as possible.\n  Sep  3, 13:26 UTC\n\n\n\n\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/288w7p4hk1l1)\n\n\n\n\n\n **Resolved** - This incident has been resolved.\n  Sep  3, 12:56 UTC\n\n\n\n **Monitoring** - A fix has been implemented and we are monitoring the results.\n  Sep  3, 12:47 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n  Sep  3, 12:37 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep  2, 2026\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/ls6bn1x81m0w)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Sonnet 5 has been resolved. Impact occurred from 2:05pm PT / 21:05 UTC to 2:19pm PT / 21:19 UTC.\n  Sep  2, 21:44 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n  Sep  2, 21:17 UTC\n\n\n\n\n\n\n\n\n\n [Delays in credit purchases](/incidents/620swtqyn24k)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n  Sep  2, 01:24 UTC\n\n\n\n **Monitoring** - We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.\n  Sep  1, 23:26 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep  1, 2026\n\n\n\n\n\n [Degraded performance on platform.claude.com and Claude for Microsoft Office 365](/incidents/3g3d55q6vk3h)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n  Sep  1, 18:07 UTC\n\n\n\n **Monitoring** - We are seeing success rates recover across affected services. Core inference and the API are not impacted.\n  Sep  1, 17:52 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.\n  Sep  1, 17:05 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on Claude for Microsoft Office 365](/incidents/nr3h7bw8b3k3)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n  Sep  1, 16:22 UTC\n\n\n\n **Investigating** - We are investigating elevated errors affecting Claude for Microsoft Office 365. We will provide an update as soon as possible.\n  Sep  1, 16:02 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 31, 2026\n\n\n\n\n\n [Degraded performance on claude.ai and Claude Code](/incidents/r82kdk0m7vqh)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Code has been resolved. Impact occurred from 16∶55 to 19∶16 UTC.\n  Aug 31, 20:36 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting Claude in Slack, Claude Code on the web, and Code Review. We will provide an update as soon as possible.\n  Aug 31, 19:21 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on claude.ai](/incidents/9jrp5rtyzrf6)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n  Aug 31, 17:52 UTC\n\n\n\n **Monitoring** - We have seen success rates return to normal for requests on Claude.ai and are monitoring closely.\n  Aug 31, 17:32 UTC\n\n\n\n **Investigating** - We are investigating reports of elevated errors affecting chats on claude.ai. We will provide an update as soon as possible.\n  Aug 31, 17:23 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 30, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 29, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 28, 2026\n\n\n\n\n\n [Elevated errors on Claude Code and Claude Cowork](/incidents/vr9tpk8w7zr8)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Cowork and Claude Code on the web has been resolved.\n  Aug 28, 20:21 UTC\n\n\n\n **Monitoring** - A mitigation has been applied for the issue affecting Claude Cowork and Claude Code on the web, and we are monitoring for recovery. Sessions that disconnected earlier can be retried\n  Aug 28, 18:21 UTC\n\n\n\n **Identified** - We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and will provide an update as soon as possible.\n  Aug 28, 17:22 UTC\n\n\n\n\n\n\n\n\n\n\n\n [← Incident History](/history) [Powered by Atlassian Statuspage](https://www.atlassian.com/software/statuspage?utm_campaign=%5BREDACTED%5D&utm_content=%5BREDACTED%5D&utm_medium=%5BREDACTED%5D&utm_source=%5BREDACTED%5D)",
    "content_length": 19695,
    "content_type": "text/html",
    "description": "Welcome to Claude's home for real-time and historical data on system performance.",
    "status_code": 200,
    "success": true,
    "title": "Claude Status",
    "url": "https://status.anthropic.com/"
  },
  "error": "",
  "elapsed": 0.265651719
}
send_message no resultdispatch toolu_01UQ6Uq3ynBBcUKHc7PUG8bL
Input
{ "final": true, "in_response_to": "d3e3ec43", "message": "Ten incidents on the [Claude status page](https://status.anthropic.com/) since Aug 28, one still open.\n\n**Ongoing**\n- **Degraded functionality for Claude Cowork on Windows** (Sep 10, 15:54 UTC, still Identified): a Sep 8 Windows update broke Cowork's access to local drives, so local commands fail; chat and file read/edit mostly work. No workaround; Microsoft has a fix pending. Cowork shows Partial Outage.\n\n| Date | Incident | Affected | Duration | Resolution |\n|---|---|---|---|---|\n| Sep 11 | Elevated errors | Mythos 5.1, Fable 5.1 | 13:57–14:20 UTC (~23 min) | Fix deployed, resolved 14:37 UTC |\n| Sep 10 | Elevated API latency | Claude API, US Midwest traffic | 21:43–23:24 UTC (~1h40m) | Mitigated |\n| Sep 3 | Elevated errors, multiple models | Mythos/Fable 5.1 and 5, Opus 5, 4.8, 4.6 | 13:26–16:16 UTC (~2h50m) | Fix deployed, resolved 16:23 UTC |\n| Sep 3 | Elevated errors | Sonnet 5 | 12:37–12:56 UTC (~19 min) | Fix implemented |\n| Sep 2 | Elevated errors | Sonnet 5 | 21:05–21:19 UTC (14 min) | Resolved |\n| Sep 1–2 | Delays in credit purchases | Claude API billing (false \"credit balance too low\") | 12:10–21:35 UTC Sep 1 | Identified and resolved, closed Sep 2 01:24 UTC |\n| Sep 1 | Degraded performance | platform.claude.com, docs.claude.com, Claude for MS Office 365 | 17:05–18:07 UTC (~1h) | Recovered; core inference and API unaffected |\n| Sep 1 | Degraded performance | Claude for Microsoft Office 365 | 16:02–16:22 UTC (20 min) | Resolved |\n| Aug 31 | Degraded performance | Claude Code (Slack, web, Code Review), claude.ai | 16:55–19:16 UTC (~2h20m) | Resolved |\n| Aug 31 | Elevated errors on chats | claude.ai | 17:23–17:52 UTC (~30 min) | Success rates returned to normal |\n| Aug 28 | Elevated errors | Claude Cowork, Claude Code on web | 17:22–20:21 UTC (~3h) | Upstream cloud provider issue, mitigation applied, sessions retryable |\n" }
Sub-agent trace (toolu_01UQ6Uq3ynBBcUKHc7PUG8bL, 1 events)
tools_started send_message t=117140.739
Inner payload
{
  "tool_name": "send_message",
  "tool_input": {
    "final": true,
    "in_response_to": "d3e3ec43",
    "message": "Ten incidents on the [Claude status page](https://status.anthropic.com/) since Aug 28, one still open.\n\n**Ongoing**\n- **Degraded functionality for Claude Cowork on Windows** (Sep 10, 15:54 UTC, still Identified): a Sep 8 Windows update broke Cowork's access to local drives, so local commands fail; chat and file read/edit mostly work. No workaround; Microsoft has a fix pending. Cowork shows Partial Outage.\n\n| Date | Incident | Affected | Duration | Resolution |\n|---|---|---|---|---|\n| Sep 11 | Elevated errors | Mythos 5.1, Fable 5.1 | 13:57–14:20 UTC (~23 min) | Fix deployed, resolved 14:37 UTC |\n| Sep 10 | Elevated API latency | Claude API, US Midwest traffic | 21:43–23:24 UTC (~1h40m) | Mitigated |\n| Sep 3 | Elevated errors, multiple models | Mythos/Fable 5.1 and 5, Opus 5, 4.8, 4.6 | 13:26–16:16 UTC (~2h50m) | Fix deployed, resolved 16:23 UTC |\n| Sep 3 | Elevated errors | Sonnet 5 | 12:37–12:56 UTC (~19 min) | Fix implemented |\n| Sep 2 | Elevated errors | Sonnet 5 | 21:05–21:19 UTC (14 min) | Resolved |\n| Sep 1–2 | Delays in credit purchases | Claude API billing (false \"credit balance too low\") | 12:10–21:35 UTC Sep 1 | Identified and resolved, closed Sep 2 01:24 UTC |\n| Sep 1 | Degraded performance | platform.claude.com, docs.claude.com, Claude for MS Office 365 | 17:05–18:07 UTC (~1h) | Recovered; core inference and API unaffected |\n| Sep 1 | Degraded performance | Claude for Microsoft Office 365 | 16:02–16:22 UTC (20 min) | Resolved |\n| Aug 31 | Degraded performance | Claude Code (Slack, web, Code Review), claude.ai | 16:55–19:16 UTC (~2h20m) | Resolved |\n| Aug 31 | Elevated errors on chats | claude.ai | 17:23–17:52 UTC (~30 min) | Success rates returned to normal |\n| Aug 28 | Elevated errors | Claude Cowork, Claude Code on web | 17:22–20:21 UTC (~3h) | Upstream cloud provider issue, mitigation applied, sessions retryable |\n"
  },
  "dispatch_id": "toolu_01UQ6Uq3ynBBcUKHc7PUG8bL",
  "parent_dispatch_id": "",
  "handle": "",
  "panel_kind": ""
}
Turn 1: Assistant 1 Message ID: 1eac6659-6cdf-453a-80e4-b7e1ea264bc8
Ten incidents reported since Aug 28. One still open: Cowork on Windows lost access to local drives after a Sep 8 Windows update. Microsoft has a fix pending, so no workaround yet.
Turn 1: Assistant 2 Message ID: 2818251d-2299-4fae-9fa2-9be81844fa9c

Incidents past 14 days · Status page report

DateIncidentAffected ProductsDurationResolution
Sep 11Elevated errorsMythos 5.1, Fable 5.113:57–14:20 UTC (~23 min)Fix deployed, resolved 14:37 UTC
Sep 10Elevated API latencyClaude API, US Midwest traffic21:43–23:24 UTC (~1h40m)Mitigated
Sep 3Elevated errors, multiple modelsMythos/Fable 5.1 and 5, Opus 5, 4.8, 4.613:26–16:16 UTC (~2h50m)Fix deployed, resolved 16:23 UTC
Sep 3Elevated errorsSonnet 512:37–12:56 UTC (~19 min)Fix implemented
Sep 2Elevated errorsSonnet 521:05–21:19 UTC (14 min)Resolved
Sep 1–2Delays in credit purchasesClaude API billing (false "credit balance too low")12:10–21:35 UTC Sep 1Identified and resolved, closed Sep 2 01:24 UTC
Sep 1Degraded performanceplatform.claude.com, docs.claude.com, Claude for MS Office 36517:05–18:07 UTC (~1h)Recovered; core inference and API unaffected
Sep 1Degraded performanceClaude for Microsoft Office 36516:02–16:22 UTC (20 min)Resolved
Aug 31Degraded performanceClaude Code (Slack, web, Code Review), claude.ai16:55–19:16 UTC (~2h20m)Resolved
Aug 31Elevated errors on chatsclaude.ai17:23–17:52 UTC (~30 min)Success rates returned to normal
Aug 28Elevated errorsClaude Cowork, Claude Code on web17:22–20:21 UTC (~3h)Upstream cloud provider issue, mitigation applied, sessions retryable
Markdown source
### Incidents past 14 days · Status page report

| Date | Incident | Affected Products | Duration | Resolution |
|---|---|---|---|---|
| Sep 11 | Elevated errors | Mythos 5.1, Fable 5.1 | 13:57–14:20 UTC (~23 min) | Fix deployed, resolved 14:37 UTC |
| Sep 10 | Elevated API latency | Claude API, US Midwest traffic | 21:43–23:24 UTC (~1h40m) | Mitigated |
| Sep 3 | Elevated errors, multiple models | Mythos/Fable 5.1 and 5, Opus 5, 4.8, 4.6 | 13:26–16:16 UTC (~2h50m) | Fix deployed, resolved 16:23 UTC |
| Sep 3 | Elevated errors | Sonnet 5 | 12:37–12:56 UTC (~19 min) | Fix implemented |
| Sep 2 | Elevated errors | Sonnet 5 | 21:05–21:19 UTC (14 min) | Resolved |
| Sep 1–2 | Delays in credit purchases | Claude API billing (false "credit balance too low") | 12:10–21:35 UTC Sep 1 | Identified and resolved, closed Sep 2 01:24 UTC |
| Sep 1 | Degraded performance | platform.claude.com, docs.claude.com, Claude for MS Office 365 | 17:05–18:07 UTC (~1h) | Recovered; core inference and API unaffected |
| Sep 1 | Degraded performance | Claude for Microsoft Office 365 | 16:02–16:22 UTC (20 min) | Resolved |
| Aug 31 | Degraded performance | Claude Code (Slack, web, Code Review), claude.ai | 16:55–19:16 UTC (~2h20m) | Resolved |
| Aug 31 | Elevated errors on chats | claude.ai | 17:23–17:52 UTC (~30 min) | Success rates returned to normal |
| Aug 28 | Elevated errors | Claude Cowork, Claude Code on web | 17:22–20:21 UTC (~3h) | Upstream cloud provider issue, mitigation applied, sessions retryable |
Turn 1: Assistant 3 Message ID: 3806b23c-6ce6-4cfe-abb4-cdfdda469860
Most were brief API or model errors resolved in under an hour. The Sep 3 incident affecting five model versions was the longest resolved issue at 2h50m.
Evidence for turn 1: E0001 (user message)E0002 (tool call)E0003 (tool progress)E0004 (tool result)E0005 (tool call)E0006 (assistant message)E0007 (assistant message)E0008 (assistant message)

Normalized evidence

The redacted, numbered record a structured judge grades. Check rows above link to the IDs they cite.
E0001 · turn 1 · user message
Use the web_fetch tool to answer the prompt. What incidents has https://status.anthropic.com/ reported in the past 14 days? Summarize the affected products, duration, and resolution.
E0002 · turn 1 · tool call · web_fetch · dispatch toolu_019U2ctW7QqrBedd5wXjhYQL
{"dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL", "handle": "", "panel_kind": "web_fetch", "parent_dispatch_id": "", "tool_input": {"brief": "Check Anthropic status page for recent incidents", "max_age_seconds": 3600, "url": "https://status.anthropic.com/"}, "tool_name": "web_fetch"}
E0003 · turn 1 · tool progress · web_fetch · dispatch toolu_019U2ctW7QqrBedd5wXjhYQL
{"dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL", "elapsed": null, "error": "", "fields": {"progress": {"message": "Check Anthropic status page for recent incidents", "metadata": {"browser_chain": false, "url": "https://status.anthropic.com/"}}, "status": "running", "updatedAt": 1789168512182}, "result": null, "status": "running", "tool_name": "web_fetch"}
E0004 · turn 1 · tool result · web_fetch · dispatch toolu_019U2ctW7QqrBedd5wXjhYQL
{"dispatch_id": "toolu_019U2ctW7QqrBedd5wXjhYQL", "elapsed": 0.265651719, "error": "", "result": {"content": "Claude Status\n\n\n\n\n\n\n\n [![Claude logo](//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/362807/NEW_claude_status_banner-183284a4-558d-4835-b3a4-a601e0a4daa8.png)](https://status.claude.com)\n\n\n\n Subscribe to UpdatesSubscribe\n\n\n\n [#updates-dropdown-email](#updates-dropdown-email) [#updates-dropdown-sms](#updates-dropdown-sms) [#updates-dropdown-slack](#updates-dropdown-slack) [#updates-dropdown-teams](#updates-dropdown-teams) [#updates-dropdown-webhook](#updates-dropdown-webhook) [#updates-dropdown-support](#updates-dropdown-support) [#updates-dropdown-atom](#updates-dropdown-atom) x\n\n\n\n\n\n\n\n Get email notifications whenever Claude **creates**, **updates** or **resolves** an incident.\n\n Email address:\n\n Enter OTP:\n\nResend OTP in: seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n\n\n Country code:\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n Phone number:\n\n\n\n\n\n Change number Enter OTP:\n\nResend OTP in: 30 seconds\n\n\n\n Didn't receive the OTP? Resend OTP\n\n\n\n\n\n\n\n\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Slack.\n\n [Subscribe via Slack](https://subscriptions.statuspage.io/slack_authentication/kickoff?page_code=%5BREDACTED%5D)\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get incident updates and maintenance status messages in Microsoft Teams channel.\n\n\n\n\n\n Channel's Webhook URL:\n\n [Here's where to find](https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/) the URL of a teams channel\n\n\n\n\n\n\n\nBy subscribing you acknowledge our [Privacy Policy](https://www.anthropic.com/privacy). In addition, you agree to the Atlassian [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) and acknowledge Atlassian's [Privacy Policy](https://www.atlassian.com/legal/privacy-policy).\n\n\n\n\n\n\n\n Get webhook notifications whenever Claude **creates** an incident, **updates** an incident, **resolves** an incident or **changes** a component status.\n\n\n\n\n\n Webhook URL:\n\nThe URL we should send the webhooks to\n\n\n\n\n\n\n\n\n\n Email address:\n\nWe'll send you email if your endpoint fails\n\n\n\n\n\n\n\nBy subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy).\n\n This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n Visit our [support site](https://support.claude.com).\n\n\n\n Get the [Atom Feed](https://status.claude.com/history.atom) or [RSS Feed](https://status.claude.com/history.rss).\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n [Degraded functionality for Claude Cowork on Windows](/incidents/r1pqn1kb4hvk) [Subscribe](#subscribe-modal-r1pqn1kb4hvk)\n\n\n\n\n\n **Identified** - A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.\n Sep 10, 2026 - 15:54 UTC\n\n\n\n\n\n\n\n\n\n ×\n\n# Subscribe to Incident\n\n\n\n\n\n\n\n Subscribe to updates for **Degraded functionality for Claude Cowork on Windows** via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Claude **creates** or **resolves** an incident.\n\n\n\n VIA EMAIL:\n\n\n\n\n\n\n\n VIA SMS:\n\n\n\n\n\n Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263)\n\n\n\n\n\n Enter mobile number\n\n\n\n Edit number Send OTP\n\n\n\n\n\n\n\n Enter the OTP sent\n\n Resend OTP  in 30 seconds\n\n\n\n\n\n\n\n\n\nTo receive SMS updates, please verify your number. To proceed with just email click ‘Subscribe’\n\n\n\n\n\n\n\n\n\n\n\n Subscribe to Incident\n\nMessage and data rates may apply. By subscribing you agree to our [Privacy Policy](https://www.anthropic.com/privacy), the Atlassian [Terms of Service](https://www.atlassian.com/legal/product-specific-terms#[REDACTED]), and the Atlassian [Privacy Policy](https://www.atlassian.com/legal/privacy-policy). This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.\n\n\n\n\n\n\n\n\n\n **\n\n Uptime over the past 90 days. [View historical uptime.](/uptime)\n\n\n\n\n\n\n\n claude.ai Operational\n\n\n\n\n\n\n\n\n\n Claude Console (platform.claude.com) Operational\n\n\n\n\n\n\n\n\n\n Claude API (api.anthropic.com) Operational\n\n\n\n\n\n\n\n\n\n Claude Code Operational\n\n\n\n\n\n\n\n\n\n Claude Cowork Partial Outage\n\n\n\n\n\n\n\n\n\n Claude for Government Operational\n\n\n\n\n\n\n\n\n\n\n\n Operational\n\n\n\n Degraded Performance\n\n\n\n Partial Outage\n\n\n\n\n\n Major Outage\n\n\n\n Maintenance\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n **\n\n\n\n\n\n\n\n ** Major outage\n\n\n\n ** Partial outage\n\n\n\n No downtime recorded on this day.\n\n\n\n No data exists for this day.\n\n\n\n ** had a major outage.\n\n\n\n ** had a partial outage.\n\n\n\n\n\n\n\n### Related\n\n\n\n\n\n\n\n\n\nNo incidents or maintenance related to this downtime.\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Past Incidents\n\n\n\n\n\n### Sep 11, 2026\n\n\n\n\n\n [Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1](/incidents/t33dncr5ydvl)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been resolved. Impact occurred from 13:57 to 14:20 UTC\n Sep 11, 14:37 UTC\n\n\n\n **Update** - A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.\n Sep 11, 14:28 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1 and Claude Fable 5.1 and we are monitoring for recovery.\n Sep 11, 14:28 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1 and Claude Fable 5.1 and are working on a fix. We will provide an update as soon as possible.\n Sep 11, 14:21 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Fable 5.1 and Claude Mythos 5.1. We will provide an update as soon as possible.\n Sep 11, 14:19 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 10, 2026\n\n\n\n\n\n [Elevated latency on the Claude API for some users](/incidents/2pt83vlkk7x7)\n\n\n\n\n\n **Resolved** - The issue affecting Claude services has been mitigated.\n Sep 10, 23:24 UTC\n\n\n\n **Identified** - We are experiencing slower than normal response times on the Claude API for some customers whose traffic enters through the US Midwest. Users may experience elevated latency and some request timeouts.\n Sep 10, 21:43 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 9, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 8, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 7, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 6, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 5, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 4, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Sep 3, 2026\n\n\n\n\n\n [Elevated errors for multiple models](/incidents/461yvfrzpwtt)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 has been resolved. Impact has ended as of 9:16 PT / 16:16 UTC.\n Sep 3, 16:23 UTC\n\n\n\n **Monitoring** - A fix has been deployed for Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and we are monitoring for recovery.\n Sep 3, 16:06 UTC\n\n\n\n **Update** - The only affected models right now are Opus 4.8 and Opus 5. The rest of the models have recovered to baseline error rate.\n Sep 3, 15:25 UTC\n\n\n\n **Update** - We are continuing to work on a fix for this issue.\n Sep 3, 14:49 UTC\n\n\n\n **Update** - An exhaustive list of affected models: Mythos/Fable 5.1, Mythos/Fable 5, Opus 5, Opus 4.8, Opus 4.6.\n Sep 3, 13:50 UTC\n\n\n\n **Identified** - We have identified the cause of elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5 and are working on a fix. We will provide an update as soon as possible.\n Sep 3, 13:41 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Mythos 5.1, Claude Fable 5.1, and Claude Opus 5. We will provide an update as soon as possible.\n Sep 3, 13:26 UTC\n\n\n\n\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/288w7p4hk1l1)\n\n\n\n\n\n **Resolved** - This incident has been resolved.\n Sep 3, 12:56 UTC\n\n\n\n **Monitoring** - A fix has been implemented and we are monitoring the results.\n Sep 3, 12:47 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n Sep 3, 12:37 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 2, 2026\n\n\n\n\n\n [Elevated errors for Claude Sonnet 5](/incidents/ls6bn1x81m0w)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Sonnet 5 has been resolved. Impact occurred from 2:05pm PT / 21:05 UTC to 2:19pm PT / 21:19 UTC.\n Sep 2, 21:44 UTC\n\n\n\n **Investigating** - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.\n Sep 2, 21:17 UTC\n\n\n\n\n\n\n\n\n\n [Delays in credit purchases](/incidents/620swtqyn24k)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 2, 01:24 UTC\n\n\n\n **Monitoring** - We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.\n Sep 1, 23:26 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Sep 1, 2026\n\n\n\n\n\n [Degraded performance on platform.claude.com and Claude for Microsoft Office 365](/incidents/3g3d55q6vk3h)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 1, 18:07 UTC\n\n\n\n **Monitoring** - We are seeing success rates recover across affected services. Core inference and the API are not impacted.\n Sep 1, 17:52 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.\n Sep 1, 17:05 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on Claude for Microsoft Office 365](/incidents/nr3h7bw8b3k3)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Sep 1, 16:22 UTC\n\n\n\n **Investigating** - We are investigating elevated errors affecting Claude for Microsoft Office 365. We will provide an update as soon as possible.\n Sep 1, 16:02 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 31, 2026\n\n\n\n\n\n [Degraded performance on claude.ai and Claude Code](/incidents/r82kdk0m7vqh)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Code has been resolved. Impact occurred from 16∶55 to 19∶16 UTC.\n Aug 31, 20:36 UTC\n\n\n\n **Investigating** - We are investigating reports of degraded performance affecting Claude in Slack, Claude Code on the web, and Code Review. We will provide an update as soon as possible.\n Aug 31, 19:21 UTC\n\n\n\n\n\n\n\n\n\n [Degraded performance on claude.ai](/incidents/9jrp5rtyzrf6)\n\n\n\n\n\n **Resolved** - This issue has been resolved.\n Aug 31, 17:52 UTC\n\n\n\n **Monitoring** - We have seen success rates return to normal for requests on Claude.ai and are monitoring closely.\n Aug 31, 17:32 UTC\n\n\n\n **Investigating** - We are investigating reports of elevated errors affecting chats on claude.ai. We will provide an update as soon as possible.\n Aug 31, 17:23 UTC\n\n\n\n\n\n\n\n\n\n\n\n### Aug 30, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 29, 2026\n\n\n\nNo incidents reported.\n\n\n\n\n\n\n\n### Aug 28, 2026\n\n\n\n\n\n [Elevated errors on Claude Code and Claude Cowork](/incidents/vr9tpk8w7zr8)\n\n\n\n\n\n **Resolved** - The issue affecting Claude Cowork and Claude Code on the web has been resolved.\n Aug 28, 20:21 UTC\n\n\n\n **Monitoring** - A mitigation has been applied for the issue affecting Claude Cowork and Claude Code on the web, and we are monitoring for recovery. Sessions that disconnected earlier can be retried\n Aug 28, 18:21 UTC\n\n\n\n **Identified** - We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and will provide an update as soon as possible.\n Aug 28, 17:22 UTC\n\n\n\n\n\n\n\n\n\n\n\n [← Incident History](/history) [Powered by Atlassian Statuspage](https://www.atlassian.com/software/statuspage?utm_campaign=%5BREDACTED%5D&utm_content=%5BREDACTED%5D&utm_medium=%5BREDACTED%5D&utm_source=%5BREDACTED%5D)", "content_length": 19695, "content_type": "text/html", "description": "Welcome to Claude's home for real-time and historical data on system performance.", "status_code": 200, "success": true, "title": "Claude Status", "url": "https://status.anthropic.com/"}, "status": "completed", "tool_name": "web_fetch"}
E0005 · turn 1 · tool call · send_message · dispatch toolu_01UQ6Uq3ynBBcUKHc7PUG8bL
{"dispatch_id": "toolu_01UQ6Uq3ynBBcUKHc7PUG8bL", "handle": "", "panel_kind": "", "parent_dispatch_id": "", "tool_input": {"final": true, "in_response_to": "d3e3ec43", "message": "Ten incidents on the [Claude status page](https://status.anthropic.com/) since Aug 28, one still open.\n\n**Ongoing**\n- **Degraded functionality for Claude Cowork on Windows** (Sep 10, 15:54 UTC, still Identified): a Sep 8 Windows update broke Cowork's access to local drives, so local commands fail; chat and file read/edit mostly work. No workaround; Microsoft has a fix pending. Cowork shows Partial Outage.\n\n| Date | Incident | Affected | Duration | Resolution |\n|---|---|---|---|---|\n| Sep 11 | Elevated errors | Mythos 5.1, Fable 5.1 | 13:57–14:20 UTC (~23 min) | Fix deployed, resolved 14:37 UTC |\n| Sep 10 | Elevated API latency | Claude API, US Midwest traffic | 21:43–23:24 UTC (~1h40m) | Mitigated |\n| Sep 3 | Elevated errors, multiple models | Mythos/Fable 5.1 and 5, Opus 5, 4.8, 4.6 | 13:26–16:16 UTC (~2h50m) | Fix deployed, resolved 16:23 UTC |\n| Sep 3 | Elevated errors | Sonnet 5 | 12:37–12:56 UTC (~19 min) | Fix implemented |\n| Sep 2 | Elevated errors | Sonnet 5 | 21:05–21:19 UTC (14 min) | Resolved |\n| Sep 1–2 | Delays in credit purchases | Claude API billing (false \"credit balance too low\") | 12:10–21:35 UTC Sep 1 | Identified and resolved, closed Sep 2 01:24 UTC |\n| Sep 1 | Degraded performance | platform.claude.com, docs.claude.com, Claude for MS Office 365 | 17:05–18:07 UTC (~1h) | Recovered; core inference and API unaffected |\n| Sep 1 | Degraded performance | Claude for Microsoft Office 365 | 16:02–16:22 UTC (20 min) | Resolved |\n| Aug 31 | Degraded performance | Claude Code (Slack, web, Code Review), claude.ai | 16:55–19:16 UTC (~2h20m) | Resolved |\n| Aug 31 | Elevated errors on chats | claude.ai | 17:23–17:52 UTC (~30 min) | Success rates returned to normal |\n| Aug 28 | Elevated errors | Claude Cowork, Claude Code on web | 17:22–20:21 UTC (~3h) | Upstream cloud provider issue, mitigation applied, sessions retryable |\n"}, "tool_name": "send_message"}
E0006 · turn 1 · assistant message
Ten incidents reported since Aug 28. One still open: Cowork on Windows lost access to local drives after a Sep 8 Windows update. Microsoft has a fix pending, so no workaround yet.
E0007 · turn 1 · assistant message
### Incidents past 14 days · Status page report | Date | Incident | Affected Products | Duration | Resolution | |---|---|---|---|---| | Sep 11 | Elevated errors | Mythos 5.1, Fable 5.1 | 13:57–14:20 UTC (~23 min) | Fix deployed, resolved 14:37 UTC | | Sep 10 | Elevated API latency | Claude API, US Midwest traffic | 21:43–23:24 UTC (~1h40m) | Mitigated | | Sep 3 | Elevated errors, multiple models | Mythos/Fable 5.1 and 5, Opus 5, 4.8, 4.6 | 13:26–16:16 UTC (~2h50m) | Fix deployed, resolved 16:23 UTC | | Sep 3 | Elevated errors | Sonnet 5 | 12:37–12:56 UTC (~19 min) | Fix implemented | | Sep 2 | Elevated errors | Sonnet 5 | 21:05–21:19 UTC (14 min) | Resolved | | Sep 1–2 | Delays in credit purchases | Claude API billing (false "credit balance too low") | 12:10–21:35 UTC Sep 1 | Identified and resolved, closed Sep 2 01:24 UTC | | Sep 1 | Degraded performance | platform.claude.com, docs.claude.com, Claude for MS Office 365 | 17:05–18:07 UTC (~1h) | Recovered; core inference and API unaffected | | Sep 1 | Degraded performance | Claude for Microsoft Office 365 | 16:02–16:22 UTC (20 min) | Resolved | | Aug 31 | Degraded performance | Claude Code (Slack, web, Code Review), claude.ai | 16:55–19:16 UTC (~2h20m) | Resolved | | Aug 31 | Elevated errors on chats | claude.ai | 17:23–17:52 UTC (~30 min) | Success rates returned to normal | | Aug 28 | Elevated errors | Claude Cowork, Claude Code on web | 17:22–20:21 UTC (~3h) | Upstream cloud provider issue, mitigation applied, sessions retryable |
E0008 · turn 1 · assistant message
Most were brief API or model errors resolved in under an hour. The Sep 3 incident affecting five model versions was the longest resolved issue at 2h50m.